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Frequently Asked Questions

Quick answers to the questions we get most often โ€” worth a scroll before sending a ticket.

Can I adapt the tools to my workflow?
The toolkit includes configurable chart overlays and analysis tools. Available settings vary by tool; check its documentation and assess whether it fits your workflow. No configuration guarantees an outcome.
How should I interpret chart updates?
Check the documentation for each tool and setting. Values on an open candle can change as market data updates. Historical displays and replay are useful for understanding behavior, but do not establish future performance.
Which charts can I use?
The tools run on TradingView charts. Availability and behavior depend on the individual tool, chart type, data feed, timeframe, and settings. Check the tool documentation or contact support about your intended setup; compatibility is not universal.
Can I use the tools with another platform?
The charting tools are designed for TradingView. Check the documentation for each tool and your TradingView plan requirements, or contact support about your intended chart setup.
Do I need a paid TradingView plan?
Plan requirements depend on the tools and features you use, including indicator slots and alerts. Check current TradingView limits and the setup documentation before choosing a plan.
How do chart alerts work?
Supported tools can notify you when configured chart conditions occur. Set up the relevant alert in TradingView, then review the chart against your own criteria. Available alert options depend on the tool, settings, and your TradingView plan.
How do I get familiar with the toolkit?
Start with the setup guides, learn the settings, and explore the tools in a practice environment. Learning time varies. Using the software does not guarantee financial results or a timeline for achieving them.
Can I cancel anytime?
Yes. Cancel from your account in one click. Monthly and Annual plans stop renewing immediately and you keep access through the end of the period you've already paid for. Lifetime is a one-time payment with nothing to cancel.
How fast will I get a reply?
Most messages are answered within one business day. Billing and account access issues typically get a response within 12 hours.
My TradingView invite hasn't arrived โ€” what now?
After purchase, log into the members portal and submit your TradingView username โ€” the invite is sent within 15โ€“30 minutes of that submission. If it's been longer, check your TradingView "Invite-Only Scripts" section. Still nothing? Email support@smrtalgo.com with your order email and TradingView username and we'll connect you the same day.

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